Categories covered by this talk

Customer Service

About this talk

We're all wondering what will be the new normal once COVID-related restrictions end (hopefully this fall). I'll talk with you about trends I'm seeing, and how I think YOU can be ready to service your customers in this crazy time we're living in. Tune in! We'll cover the following:

• Processes and policies you didn't know you needed

• Being proactive in a time where you're not sure what to expect next

• The importance of cross-functional communication

Visit www.theworkforcepro.com/beauty-full to learn more about our Customer Experience program designed JUST for Beauty Brands.

Fix My Customer Experience (Value $275)

Customer Experience (on the surface) seems like the easiest part of the business. It's simple, right? Make and keep the customers happy. But, how? It likely seems like the only answer is to keep hiring more people, but that's not it. To scale CX (especially in beauty), you have to make use of systems, processes, technology and have great cross-functional communication. Not sure where you stand? Not a problem. Let's meet! We'll take you through what's required to scale CX, and we will see where you stand. There's no obligation to move forward, take the feedback and implement your changes, or have us do it for you. Offer expires 3/31/20. Use coupon code: futureofbeauty

Please note, you need to register as an attendee before you can access this freebie.

Ty Givens

The Workforce Pro lends their expertise in customer service and contact centers to help organizations save millions using Businesses Process Automation (BPA) and other tried and true remedies that create efficiencies and happy customers.